FAQ

Frequently Asked Questions (FAQ)

1. What are your store hours?
Our store is open from Monday to Friday, 9:00 AM to 6:00 PM, and Saturday from 10:00 AM to 4:00 PM. We are closed on Sundays.

2. What payment methods do you accept?
We accept various payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, and PayPal.

3. Can I return or exchange an item?
Yes, we accept returns and exchanges within 30 days of purchase, provided the item is in its original condition and packaging. Please bring your receipt or proof of purchase when returning items. For more information, please refer to our Return Policy on our website.

4. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment through our website or directly on the carrier's site.

5. Do you offer gift cards?
Yes, we offer gift cards in various denominations. You can purchase them in-store or on our website.

6. How do I sign up for your newsletter?
You can sign up for our newsletter by entering your email address in the subscription box on our website. You will receive updates on new products, sales, and exclusive offers.

7. Do you have a loyalty program?
Yes, we have a loyalty program that rewards customers for their purchases. You can sign up for the program on our website or in-store to start earning points for discounts on future purchases.

8. What should I do if I received a defective item?
If you receive a defective item, please contact our customer service team at [email protected]] or call us at +1(270) 993-9909 within 7 days of receiving the product. We will assist you in resolving the issue.

9. How can I contact customer service?
You can reach our customer service team via email at [email protected] or call us at +1(270) 993-9909. Our customer service hours are Monday to Friday, 9:00 AM to 6:00 PM.

If you have any other questions or need further assistance, please do not hesitate to contact us!

Feel free to modify any specifics to match your store's information. Let me know if you need any further help!