Exchange, Return & Refund Policy

Exchange, Return & Refund Policy

Thank you for shopping with us! We hope you love your purchase. However, if you need to return or exchange an item, please read our policy below.

1. Eligibility for Returns and Exchanges

  • Items can be returned or exchanged within 30 days of the purchase date.
  • To be eligible for a return or exchange, items must be unused, in the original packaging, and in the same condition as when you received them.
  • All returns must include the original receipt or proof of purchase.

2. Non-Returnable Items

Certain items are non-returnable for hygiene or safety reasons, including:

  • Opened or used beauty and personal care products.
  • Underwear and swimwear.
  • Items marked as final sale.

3. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

Contact our customer service team at [email protected] or +1(270) 993-9909 to inform us about your return or exchange request.

4. Refund Process

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days (typically 5-10 business days, depending on your bank).

5. Exchanges

  • If you wish to exchange an item for a different size, color, or product, please follow the return process outlined above.
  • Once we receive your returned item, we will process your exchange and send out the new item. You may be responsible for any price difference and additional shipping costs.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] or +1(270) 993-9909 . We will work with you to resolve the issue promptly, which may include a refund or replacement at our discretion.

7. Contact Us

If you have any questions regarding your return, exchange, or refund, please reach out to our customer service team:

Thank you for your understanding and support! We appreciate your business!

Feel free to tailor this policy to fit your specific store policies and practices. Let me know if you need further assistance!